1:20 PM - Email from a customer that goes straight to FogBugz bug tracking system:

Hello I just purchased your software, but I’m having trouble getting feature X to do what I want.

1:21 PM - From FogBugz automated responder:

Thank you for your message. We have received it and will get back to you as soon as possible.

We use FogBugz to keep track of our incoming support requests. You can check the status of your message at the following URL:

https://polarian.fogbugz.com/default.asp?…..

You may want to save your case’s tracking ticket: …..

Please reply to this message if there’s anything else we can do for you in the meantime.

2:20 PM - From customer:

Oh, never mind, I figured it out. Thanks.

FogBugz hosted account: $21 / month

Managed bug tracking that saves me from dropping what I’m doing every time a support request comes in: Priceless

Thank you FogBugz.